Highway Church, Falmouth Foodbank, and Dwell Café are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store, share, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable legislation.

The Information We May Collect:

Depending on your relationhip with us, we may collect and process the following information:

Personal Information

• Name

• Address

• Telephone number

• Email address

• Date of birth (where relevant)

• Emergency contact details

• Photographs and video recordings

• Volunteer and employment records

• Donation and Gift Aid information

• Event registration information

Foodbank Information

For foodbank services, we may collect:

• Household composition

• Referral information

• Postal code

• Financial circumstances relevant to support provision

• Dietary requirements

• Support needs

• Records of foodbank assistance provided

Special Category Data

In some circumstances, we may process sensitive personal information, including:

• Religious beliefs

• Health information

• Disability information

• Dietary requirements

• Information relating to safeguarding concerns

Such information is processed only where lawful and necessary and with appropriate safeguards.

How We Collect Information

We may collect information:

• Directly from you

• Through church membership forms

• Through event registrations

• Through volunteer applications

• Through foodbank referral agencies

• Through donations and Gift Aid declarations

• Through correspondence with us

• Through our website and social media channels

• Through CCTV systems where installed

Why We Use Your Information

We process personal information for church

Church Activities

• Maintain church membership and contact records

• Communicate church news, events, and activities

• Provide pastoral care and support

• Organise worship services and events

• Manage volunteers and ministry teams

• Administer safeguarding responsibilities

Foodbank Activities

• Assess eligibility for foodbank support

• Provide emergency food assistance

• Monitor and improve foodbank services

• Produce anonymised reports for funders and partners

• Offer further advice and support through our Partner organisations

• Meet obligations as part of the Trussell network and associated foodbank operations

• Manage volunteers and ministry teams

Dwell Café Activities

• Manage customer enquiries and bookings

• Deliver café services

• Process payments

• Manage loyalty schemes or promotions where applicable

• Manage volunteers and ministry teams

General Administration

• Manage donations and Gift Aid claims

• Maintain financial records

• Meet legal and regulatory obligations

• Protect the safety and security of individuals and property

Our Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent

• Contract

• Legal obligation

• Vital interests

• Legitimate interests

• Processing by a not-for-profit body with a religious aim

Where special category data is processed, we rely on the relevant conditions provided by UK GDPR and the Data Protection Act 2018.

Sharing Your Information

We will only share personal information where necessary and lawful.

This may include sharing information with:

• Referral agencies and support organisations

• The Trussell network where applicable

• HM Revenue & Customs for Gift Aid purposes

• Professional advisers

• Regulators and statutory authorities

• IT service providers acting on our behalf

• Safeguarding agencies where required

We do not sell personal information to third parties.

International Transfers

We normally store and process personal information within the United Kingdom.

If information was ever processed outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Measures include:

• Secure electronic storage

• Password protection

• Restricted access to personal information

• Staff and volunteer training

• Regular review of data protection procedures

How Long We Keep Information

We retain personal information only for as long as necessary for the purposes for which it was collected and to meet legal, safeguarding, financial, and operational requirements.

Retention periods vary depending on the type of information and applicable legal obligations.

Your Rights

Under UK GDPR, you have the right to:

• Be informed about how your information is used

• Access your personal information

• Request correction of inaccurate information

• Request deletion of information where appropriate

• Restrict processing in certain circumstances

• Object to processing in certain circumstances

• Request transfer of your information where applicable

• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details provided above.

Marketing Communications

We may contact you with information about church activities, events, services, fundraising, and community programmes where we have a lawful basis to do so.

You may opt out of receiving such communications at any time.

Photography and Video

Photographs and video recordings may be taken during church services, events, and activities for communication, promotional, and historical purposes.

Where appropriate, consent will be sought. Individuals may request not to be included in photographs or recordings by contacting us.

CCTV

Where CCTV is in operation, it is used for the purposes of crime prevention, safeguarding, and the protection of individuals and property.

Appropriate signage will be displayed.

Children and Young People

We are committed to safeguarding children and young people.

Information relating to children will be processed only where necessary and lawful, with appropriate parental or guardian involvement where required.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can seek to resolve the issue.

You also have the right to lodge a complaint with the:

Charity commission? www.gov.uk

Information Commissioner’s Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our activities, legal requirements, or organisational practices.

The latest version will always be available from Highway Church and on any relevant website operated by Highway Church, Falmouth Foodbank, or Dwell Café.

This notice applies to all individuals whose personal information we process, including church members, congregation attendees, volunteers, staff, trustees, donors, foodbank clients, café customers, suppliers, and visitors..